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A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program. Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development. Support is provided in English via email, typically within three business days.
- Your Apple ID is the account you use for all Apple services.
- Older Mac operating systems/PPC Macs For Mac OS 9 and Mac OS 10.0 through 10.12, legacy Universal binary versions of Audacity with Intel and PPC support are still available.
Before you Submit a TSI
Be sure to review the following documentation for all Apple platforms or see if the issue you’re experiencing has been discussed and resolved on the Apple Developer Forums.
How to submit a TSI
Apple Developer Program and Apple DeveloperEnterprise Program members can submit a TSI in the Code-level Support section in their account.
Before submitting a TSI, make sure to do the following:
- Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.
- Review Technical Note 2431: App Testing Guide for tips on reproducing bugs you or your customers are experiencing.
- Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.
- Attach any console output containing errors or exceptions when building or running your app.
- Abstract the issue into a sample Xcode project, if possible. This includes forming abstracted classes and resources into a sample Xcode project.
- Provide clear and concise steps to reproduce the issue, if applicable.
When submitting a TSI, follow these guidelines.
- Submit only one support issue (a single, discrete problem) per request.
- Provide a clear and detailed description with as much information as possible. Include steps you’ve taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version).
- Submit your question in English and avoid the use of acronyms, jargon, and non-standard abbreviations.
Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support.
- App Review rejection letter (and any associated attachments), if applicable
- Screenshots (showing error messages)
- Sample Xcode project or source code
- Console output (containing errors or exceptions)
- Configuration/System Profiler file
Receiving and managing TSIs
Included with each enrollment are two Technical Support Incidents, which will expire at the end of your membership year. You will receive two new TSIs when you renew your membership. View your available TSIs, their expiration dates, and your request history in the Code-level Support section in your account. Your TSIs are grouped by expiration date, and the ones that expire soonest will be used first.
Additional TSIs are available for purchase in either a 2-pack for $99 USD or 5-Pack for $249 USD in the Code-level Support section in your account. TSIs purchased separately expire one year from the date of activation.
Can I submit a TSI to get help with Apple beta software?
Developer Technical Support (DTS) can help with publicly available tools, APIs and frameworks. For prerelease software support, please start by filing feedback via Feedback Assistant. You can also post questions and find answers in the Apple Developer Forums.
Where can I get IT department-level support?
If you’re deploying macOS, macOS Server, or iOS devices in your organization, AppleCare can provide integrated expert support. Learn more about AppleCare Professional Support.
Where can I get customer support for Apple products or software?
If you’ve purchased Apple products or software and are experiencing non-development issues, you can get software updates and utilities, technical support, and product information on the Apple Support Site.
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
One stop for support
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. Solidworks 2016 crack only. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
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- Global repair coverage1
- Onsite repair for desktop computers: Request that a technician come to your work site3
- Mail-in repair for portable computers3: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provider
Hardware coverage
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
- Your Mac computer
- Battery1
- Included accessories such as the power adapter
- Apple memory (RAM)
- Apple USB SuperDrive
- Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax1
Software support
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using macOS and iCloud
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- Connecting to printers and wireless networks
How to buy
- Purchase AppleCare+ with your new Mac.
- Or buy it within 60 days of your Mac purchase:
- Online (requires you to verify your serial number)
- At an Apple Store (inspection of Mac and proof of purchase are required)
- By calling 800-275-2273
It Support For Manufacturing
AppleCare+ available for:
- MacBook
- MacBook Air
- 13” MacBook Pro
- 15” MacBook Pro
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It Support For Mac Mojave
For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.
Get support now by phone or chat,
set up a repair, and more.
Call Apple Support at 1-800-APLCARE.